Return Policy for Print-on-Demand Products
At Bel Anne Craft Studio, I take pride in offering high-quality, custom-made products tailored to your preferences. Since all my items are made to order, I am unable to accept returns or exchanges for customer preference or sizing issues.
However, if you receive a product that is damaged, defective, or incorrect, please contact me within 7 days of receiving your order. I will be happy to provide a replacement to ensure your complete satisfaction.
To initiate a return or report an issue, please provide your order number and a description of the problem. I will guide you through the process and ensure your concerns are addressed promptly.
Thank you for understanding and supporting my commitment to quality and customer satisfaction.
Handmade Product Return Policy
At Bel Anne Craft Studio, I take great care in crafting each handmade item with love and attention to detail. If, for any reason, you are not completely satisfied with your purchase, please contact me within 7 days of receiving your order.
Eligibility for Returns:
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The item must be unused, in its original condition, and in the original packaging.
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For clothing items, they must be unworn, unwashed, unaltered, and free from any odors or signs of wear.
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A receipt or proof of purchase is required.
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For damaged or defective items, please provide a photo or other proof of the damage when requesting a refund or replacement.
How to Return:
Please reach out to me with your order number, a description of the issue, and any required proof of damage. I will guide you through the return process and ensure that your concerns are addressed promptly.
Return Shipping:
Customers are responsible for the return shipping costs unless the item is defective or an error was made on my part.
Thank you for understanding and supporting my commitment to quality and customer satisfaction.
Digital Product Policy
At Bel Anne Craft Studio, I offer a wide range of digital products designed to inspire and support your creative journey.
Due to the nature of digital products, all sales are final.
Delivery:
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Digital products are delivered instantly via email or a download link once the purchase is complete.
No Returns or Exchanges:
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Digital products are non-returnable and non-refundable once purchased. Please ensure that you have reviewed the product details and compatibility before making a purchase.
Support:
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If you encounter any issues with your digital product, please contact me. I am here to assist and ensure that you have a positive experience with my products.
Usage Rights:
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The digital product is for personal use only and may not be resold or redistributed. Please note that a commercial license is not offered at this time. If you have a digital product that you would like to use in a product or need further assistance with additional products using the digital item you purchased, please contact me, and I’ll be happy to assist you.
Thank you for understanding and supporting my commitment to quality and customer satisfaction.
Fabrics & Textiles Return Policy
At Bel Anne Craft Studio, I take pride in offering high-quality, custom-made fabrics and textiles for your creative projects.
Due to the custom nature of my products, I have specific guidelines for returns and exchanges:
Eligibility for Returns:
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Fabric must be unused, uncut, and in its original condition.
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Due to the custom nature of the fabric, once it has been cut or altered to customer specifications (including specialty orders), it cannot be exchanged or returned.
Defective or Incorrect Items:
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If you receive fabric that is flawed or incorrect, please contact me within 7 days of receiving your order. I will provide a replacement or refund upon verification of the issue.
How to Report an Issue:
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Please provide your order number and a description of the issue. I will guide you through the process to ensure your concerns are addressed promptly.
Please Note:
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Fabric is available in various lengths and custom cuts to accommodate your project needs. If you order any specialty cuts or custom lengths, please note that there are no exchanges or refunds for these specialty cuts and fabrics.
Thank you for understanding and supporting my commitment to quality and customer satisfaction.
Shipping Costs for Returns:
At Bel Anne Craft Studio, customers are responsible for all shipping costs associated with returns, unless the return is due to an error on our part, such as a defective or incorrect item. If you have any questions or need further assistance regarding a return or any other issue, please feel free to reach out to me. I’m here to help and ensure your experience is a positive one.