At Bel Anne Craft Studio, each handmade item is carefully created by hand and made to order with attention to detail and craftsmanship. Because these items are handmade and produced specifically for each order, all handmade products are considered final sale.

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Customer Responsibility Before Ordering

Customers are responsible for carefully reviewing the item description, sizing, and product details before placing an order. Please be absolutely certain that the item you select is your final choice.

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Once an order is placed and production begins, the item is created specifically for that order. Because of this made-to-order process, orders cannot be changed, canceled, or refunded once production has started.

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No Refunds or Returns

Due to the handmade and made-to-order nature of these items, I do not accept returns, exchanges, or refunds for reasons such as:

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• Change of mind
• Incorrect size selection
• Personal preference after receiving the item
• Ordering by mistake

Once an item has been created and shipped, it cannot be restocked or resold.

Damaged or Defective Items
If your item arrives damaged during shipping or there is a verified defect in the craftsmanship, I will gladly replace the item.

To begin the replacement process, you must contact me within 7 days of receiving your order and include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or defect
• Photos of the packaging if the damage occurred during shipping

Return Requirement for Replacements

If a replacement is approved, the original item must be returned to Bel Anne Craft Studio.

Customers will be provided with return instructions after the issue has been reviewed. Once the damaged or defective item is received and inspected, a replacement item will be created and shipped.

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Replacements are issued only after the original item has been returned and received.

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Replacement Policy

Bel Anne Craft Studio does not issue refunds on handmade items. If a verified issue occurs, the item will be replaced with the same product once the returned item has been received.

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Requests made after 7 days of delivery may not qualify for replacement.

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Contact for Replacement Requests

Please send all replacement requests and photos to:
belannecraftstudio@gmail.com

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Thank you for supporting handmade craftsmanship and Bel Anne Craft Studio.

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Shipping Address Responsibility

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Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate before placing their order. Please carefully review your address details to make sure they are correct.

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Once your order has been shipped, a shipping confirmation and tracking information will be sent to the email address provided during checkout.

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Bel Anne Craft Studio is not responsible for orders delayed, misdelivered, or returned due to incorrect or incomplete shipping information provided by the customer.

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If you notice an error with your shipping address after placing your order, please contact me as soon as possible by email. I will do my best to assist if the order has not yet shipped.

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All shipping concerns or address issues must be handled through email so they can be properly documented and addressed.

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For shipping questions or order concerns, please contact:
belannecraftstudio@gmail.com

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Lost or Missing Packages

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If a package is lost or significantly delayed during transit due to the shipping carrier, please contact me by email so the issue can be reviewed and addressed.

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If the tracking information confirms that the package was lost by the shipping carrier, Bel Anne Craft Studio will work directly with the carrier to investigate the issue. In these situations, I will gladly replace the item once the carrier confirms that the package was lost in transit.

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However, Bel Anne Craft Studio is not responsible for lost or misdelivered packages caused by incorrect or incomplete shipping addresses provided at checkout.

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Please be sure to carefully verify your shipping address before placing your order to avoid delivery issues.

All shipping concerns must be sent by email so the situation can be properly reviewed and documented.

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For assistance, please contact:
belannecraftstudio@gmail.com

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Item Condition After Delivery

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Replacement requests apply only to items that arrive damaged or defective at the time of delivery. Items that have been used, worn, washed, altered, or damaged after delivery are not eligible for replacement.

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Normal wear, accidental damage, improper care, or misuse of the product after it has been delivered is the responsibility of the customer.

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If a concern is reported, the item must remain in the same condition in which it was received until the issue has been reviewed and return instructions are provided.

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Store Credit for Unavailable Replacements

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In the rare event that a replacement item cannot be provided because the original product has been discontinued, materials are no longer available, or the item cannot be recreated in the same way it was originally made, Bel Anne Craft Studio reserves the right to issue a store credit instead of a replacement.

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The store credit will be issued in the form of a digital gift card for the original purchase amount of the item.

This gift card may be used toward the purchase of another item available on the Bel Anne Craft Studio website.

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Store credit is provided only in situations where a verified issue has occurred and the original item cannot be replaced. Store credits are not issued for change-of-mind purchases or other situations that fall outside the replacement policy.